Hw-1630 management 20 mcq | Operations Management homework help


1. A trainer directly asks a trainee, “What is the maximum amount of torque that can be applied to a pedal bolt?” What type of question is this trainer using?

A. Reverse

B. Relay

C. Closed-ended

D. Open-ended

2. Which of the following scenarios illustrates positive transfer?

A. The employees decrease defects without attending training.

B. After employees attend training, there are no changes in the number of defects that occur.

C. After employees attend training, they’re less efficient at their work and cause more defects.

D. After employees attend training, they’re more efficient at their work and cause fewer defects.

3. The following statement is a partial learning objective: “Using a table saw, the trainee will cut a board.” Which part of the objective is missing?

A. Condition

B. Desired outcome
C. Attitude

D. Standard

4. Dustin is a management trainee. During his last week of training, he was given a packet of work that contained a combination of memos, e-mails, employee grievances, budgets, and time-off requests. He was then asked what he would do with each one. What type of training assessment is Dustin being asked to complete?

A. Case study

B. In-basket exercise

C. Equipment simulator

D. Business game

5. Electronic training may not be the best approach when the goal of the training is

A. procedural knowledge.

B. individual interaction with the content of the training.
C. strategic knowledge.

D. assessing trainee readiness.

6. Which of the following training supplements is considered dynamic media?

A. An overhead projection

B. A video

C. A policies and procedures manual
D. A handout

7. A component of a good objective statement includes

A. generalizations.

B. conditions.

C. encouragement

D. attitude.

8. If a medical student wants to practice performing a particular surgery but can’t practice on live subjects, which would be the most effective approach for computer-based training?

A. Virtual reality

B. Intelligent tutoring system

C. Intelligent computer-assisted instruction
D. Programmed instruction

9. Elena is using a computer-based training program that interprets her responses and provides her with specific, customized training to address the problems and difficulties she encounters. Which type of electronic training program is she using?

A. Intelligent tutoring system
B. Interactive mentoring

C. Behavioral monitoring

D. Programmed instruction

10. Peter leads a group of customer service trainees in a role-playing exercise that involves dealing with an extremely irate customer. After the exercise, he asks the group what they learned from the exercise. Which type of question is he asking?

A. Relay

B. Direct

C. Reverse

D. Open-ended

11. An example of a cognitive method of training is asking trainees to

A. practice their selling skills on each other.

B. memorize a product knowledge manual.

C. rehearse their 30-second sales pitch in front of a mirror.

D. work in groups to examine a case study that focuses on conflict resolution skills.

12. Paul is learning how to fly one of the Navy’s newest fighter jets. For part of his training, Paul sits in a room where moving pictures are projected onto the wall in front of him. These pictures are identical to what he would see in the cockpit. He then uses the instruments in front of him to practice flying this new plane without ever leaving the ground. What type of computer-based training application is Paul using?

A. Virtual reality

B. Programmed instruction

C. Intelligent tutoring system

D. Intelligent computer-assisted instruction

13. After the training is complete, the student will be able to use a tape measure to determine the length of a test board within 1/16 of an inch. This statement is an example of which type of training objective?

A. Organizational outcome objectives
B. Learning objectives

C. Transfer of training objectives

D. Trainee reaction objectives

14. Which of the following computer-based training systems is able to provide some of the primary characteristics of a human tutor?

A. Simulations



D. Virtual reality

15. Mindy is a trainer who must facilitate part of a new-hire orientation. Her job is to deliver basic information on rules and regulations, benefits, compensation, and safety to groups of 20–40 new hires. What method would be most effective for Mindy’s situation?

A. Case studies

B. In-basket technique

C. Straight lecture

D. Equipment simulators

16. In contrast to traditional training approaches, an important step in a strategic knowledge approach to training is

A. feedback.

B. declarative knowledge.

C. presentation of context.
D. procedural knowledge


17. As a trainer, Andrea shows a video to a group of workers and then asks questions about the video. What technique is she using to facilitate encoding the information from the video?

A. Guided discovery

B. Activation of memory

C. Behavioral reproduction

D. Symbolic rehearsal

18. The employees of Consolidated Truss acquired the habit of failing to measure each piece of wood after it was cut. This bad habit caused a tremendous amount of expensive and unproductive rework. The employees were all retrained in measuring techniques. In one part of the training, the employees were asked to measure 100 different pieces of wood and record their exact measurements as they were supposed to be doing in the workplace. Which step of relapse-prevention training does this exercise illustrate?

A. Identify likely circumstances for first relapse

B. Learn coping strategies

C. Learn to monitor target skill

D. Practice coping strategies

19. Which type of training objective describes the desired attitudinal and subjective evaluations of training by the trainee?

A. Organizational outcome objectives

B. Trainee reaction objectives

C. Learning objectives

D. Transfer of training objectives

20. As part of her training in relapse prevention, Monica makes a list of situations in which she’s likely to slip back into old behavior. What coping strategy is she using?

A. Monitor a target skill

B. Identify high-risk situations

C. Understand the relapse process

D. Identify organizational support for skill retention

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