Read Application Case 13-1 Dunkin’ Donuts and Domino’s Pizza: Training for Quality and Hustle on pages 426-428 in the text. Analyze the case and thoroughly answer the three questions at the end of the case.
1. What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss.
2. Develop a plan for determining the training needs of the hourly paid staff of a Domino’s Pizza franchise.
3. In your opinion, why was the turnover rate among management trainees in Dunkin’ Donuts’ centralized program so high?
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