Main Idea: Planning and theories of power are central to the structure and engagement of conflict.
To engage conflict well, regardless of the context, is only possible if we’re aware of how conflict works. This doesn’t mean that there is a simple solution to every situation. However, it does mean that we’re willing to do what Maya Angelou said and “think twice, speak once.”
Pausing to plan creates space for processing conflict. And preparation—gaining understanding about the nature of power in conflict, goal setting, and overall structures of engagement—make the possibility of constructive conflict possible. This is the next step in developing our ability to engage conflict well.
THE CHALLENGE: How do you approach conflict?
THE AUDIENCE: Your supervisor / boss. *Prepare your brief with this audience in mind.
THE BRIEF: Prepare a business brief that provides insights into your conflict management style. Begin by taking the personal conflict assessment provided by the United States Institute of Peace (link below). Review your results and, using the readings from the previous week as well as the outcomes of this assessment, synthesize your response to the following questions in the form a business brief.
Your personal conflict style as provided by the United States Institute of Peace—https://www.usip.org/public-education/students/conflict-styles-assessment
Business Brief Requirements: A business brief the equivalent of an academic paper but for a business context and audience. For this brief, the format should include a:
Upon successful completion of this module, you will be able to articulate your personal conflict style and approach. This includes identifying:
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